Staff Adjuster at FM Global

Job ID 2021-10694Date posted 05/18/2021Locations Park Ridge, Illinois; Orland Park, Illinois;

More information about this job:


FM Global has an opportunity for an Adjuster position, preferably with a claims or engineering background to work in the Chicago Operations Claims office in Park Ridge, IL. The adjuster investigates, resolves, and settles Property Damage claims within their assigned authority in an equitable manner to the satisfaction of the client and FM Global in accordance with policy terms and conditions. They provide direction and assistance to the client with loss mitigation, salvage, restoration of production, claims preparation and subrogation. In addition, retains, manages and controls internal and external consultants, as needed.


Depending on the experience level, the adjuster is assigned losses, including Property Damage and Business Interruption losses up to $500,000 without a supervisor and as the first adjuster on losses up to $1,000,000 within the Operations geographical area, or as otherwise directed by the Operations Claims Manager.
Consults with the insureds and offers FM Global assistance in loss mitigation, salvage, restoration of production and claims preparation. In addition to seeking assistance within FM Global, in consultation with a supervisor, the adjuster is authorized to engage recognized independent adjusters, forensic accountants, consultants, engineers or salvage specialists. They are also responsible for identifying legal needs, and with the approval of the Operations Claims Manager also recommends engagement of attorneys where subrogation is involved.
Negotiates with the insured to reconcile differences of opinion about the extent of loss and/or coverage to reach an equitable and fair settlement as promptly as possible.
When a loss is settled, forwards the claim with their recommendations for payment to the Operations office where the account is written for final review and approval.
Adheres to Fair Claims Handling requirements relating to claim investigations and payments as outlined in the state/provincial manuals and FM Global Claims operating requirements.
The incumbent keeps the insured and FM Global claims offices advised of progress of losses being handled via timely letters and memos. Disagreements relating to coverage and measurement disputes shall be brought to the attention of the Operations Claims Manager Written for review and action.
Jurisdictional licensing may be necessary in some cases.
The position is office based with required field work. The candidate must be willing to travel, sometimes with short notice, and work out of town as needed in order to effectively manage assigned losses.



  • This position requires a 4-year college degree.


  • 2 or more years of commercial property claims experience and field engineering experience preferred


  • An understanding of claims procedures
  • Interpersonal skills including negotiating and consulting
  • Excellent written and oral communication skills
  • Must be organized and possess ability to make quick and sound recommendations.

FM Global is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.

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