Guest Services Representative at Cushman & Wakefield | RED

Expires in 12 days

Job Title Guest Services Representative
Job Description Summary
  • Be an active, efficient and effective member of the Guest Services TEAM
  • Provide premium customer service through established programs, including but not limited to providing information, support and services to the shopping and travelling public
  • Act as a liaison with retailers and office tower tenants
  • “Beyond the Booth” Guest Services does not stop at the kiosk and should be carried out at all times

  • Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
  • Sale of Mall Gift Cards which includes:
  • daily deposits
  • shift reports and logs
  • Telephone, Email and In-Person Inquiries
  • Opening & Closing duties as per the Guest Services Supervisor
  • Prepare and manage various customer tracking initiatives
  • Provide Customer assistance with all available mall services.
  • Assist other mall personnel (Security and Maintenance) to provide an exceptional Customer Experience, promoting a safe and clean environment
  • Assist with various on-site promotions and events
  • Cultivate relationships with the shopping centre’s retailers and continually stay abreast of product offerings and store promotions.
  • Be aware of and monitor the shopping centre’s, and its retailer’s, online presence such as; Facebook, Twitter, Blog, Website, Pinterest, etc.
  • Collating various documentation for shopping centre distribution, compiling and updating store and directory information, ballot counting and assisting with various marketing initiatives (as required)
  • Maintaining cleanliness and organization at the workspace
  • Ensure appropriate levels of inventory for GS administration supplies, gift cards, etc. are maintained
  • Other duties as assigned by the Guest Services Supervisor
  • And most importantly, ensuring that our Customers leave our shopping centre happy with all of their needs met


  • One year experience in Customer Service an asset
  • Minimum grade 12 diploma
  • Comfortable handling large amounts of cash and sales transactions
  • Excellent customer service skills with a drive to go above and beyond
  • Superior written and oral communication skills
  • Ability to work in a “team” environment
  • Various computer skills – Microsoft Office
  • Competent in Social Media, Facebook, Twitter, Website, etc.
  • Able to work flexible evenings, weekends and/or holidays, as required
  • Creative and self motivated
Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to or call 416-359-2596. Please refer to the job title and job location when you contact us.

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